IMPOSSIBLE DE FAIRE UNE MAJ FIREWALL ZONE ALARME [RESOLU]

Besoin d'aide
Quand je veut installer la maj version 7 du firewall ZA une bite de dialogue me dit que PC-Clin a était installé et que je doit d'abord le désinstaller or celui-ci ( pc-cilin) n'est pas installé sur mon pc. Mais il la peut-être déjà était installé.
Quelle manip puis-je faire pour résoudre mon problème.
Merci d'avance à ceux qui me trouverons une solution.
JEAN LUC

Bonjour
surement il faut désinstaller des services qui sont encore présent sur ton pc.

- Télécharge HiJackThis de Merijn sur ton bureau.
- Double-clic sur HijackThis
- Génère un rapport en suivant ces indications :
- Exécute le et clique sur Do a scan and save log file.
- Le rapport s'ouvre sur le Bloc-Note
- Colle le rapport ici, pour cela :
- Menu Edition / Selectionner Tout
- Menu Edition / copier
- Ici dans un nouveau message : clic droit / coller

Merci de votre réaction rapide, voici ci-joint le rapport du scan:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:55:46, on 02/07/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\csrss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\Ati2evxx.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\system32\ZoneLabs\vsmon.exe
I:\WINDOWS\system32\Ati2evxx.exe
I:\WINDOWS\Explorer.EXE
I:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
I:\Program Files\Alwil Software\Avast4\ashServ.exe
I:\WINDOWS\system32\LEXBCES.EXE
I:\WINDOWS\system32\spoolsv.exe
I:\WINDOWS\system32\LEXPPS.EXE
I:\Program Files\Fichiers communs\LightScribe\LSSrvc.exe
I:\Program Files\CDBurnerXP\NMSAccessU.exe
I:\Program Files\Spyware Doctor\pctsAuxs.exe
I:\Program Files\Spyware Doctor\pctsSvc.exe
I:\WINDOWS\system32\svchost.exe
I:\Program Files\Spyware Doctor\pctsTray.exe
I:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
I:\Program Files\Alwil Software\Avast4\ashWebSv.exe
I:\Program Files\Analog Devices\Core\smax4pnp.exe
I:\Program Files\Analog Devices\SoundMAX\Smax4.exe
I:\Program Files\Registry Mechanic\RegMech.exe
I:\Program Files\QuickTime\QTTask.exe
I:\WINDOWS\System32\alg.exe
I:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
I:\WINDOWS\vsnpstd3.exe
I:\Program Files\Kiwee Toolbar2\1.4.127\kwtbaim.exe
I:\PROGRA~1\Wanadoo\TaskBarIcon.exe
I:\Program Files\Visagesoft\eXPert PDF\vspdfprsrv.exe
I:\Program Files\Microsoft IntelliType Pro\itype.exe
I:\Program Files\Microsoft IntelliPoint\ipoint.exe
I:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
I:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
I:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
I:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
I:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
I:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
I:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
I:\Program Files\Mozilla Firefox\firefox.exe
I:\Mes téléchargements\HiJackThis.exe
I:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://fr.msn.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.fr/ig?hl=fr&source=iglk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://fr.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.fr/0SEFRFR/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
R3 - URLSearchHook: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - I:\Program Files\Kiwee Toolbar2\1.4.127\KiweeIEToolbar.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - I:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - I:\PROGRA~1\Wanadoo\SEARCH~1.DLL
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - I:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - I:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: EoRezoBHO - {64F56FC1-1272-44CD-BA6E-39723696E350} - (no file)
O2 - BHO: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - I:\Program Files\Kiwee Toolbar2\1.4.127\KiweeIEToolbar.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - I:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - I:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Programme d'aide de l'Assistant de connexion Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - I:\Program Files\Fichiers communs\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - I:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - I:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - I:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - I:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - I:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - I:\Program Files\Kiwee Toolbar2\1.4.127\KiweeIEToolbar.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] I:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "I:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [WOOTASKBARICON] I:\PROGRA~1\Wanadoo\GestMaj.exe TaskBarIcon.exe
O4 - HKLM\..\Run: [WOOWATCH] I:\PROGRA~1\Wanadoo\Watch.exe
O4 - HKLM\..\Run: [NeroFilterCheck] I:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RegistryMechanic] I:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [avast!] I:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [snpstd3] I:\WINDOWS\vsnpstd3.exe
O4 - HKLM\..\Run: [KiweeHook] "I:\Program Files\Kiwee Toolbar2\1.4.127\kwtbaim.exe"
O4 - HKLM\..\Run: [vspdfprsrv.exe] I:\Program Files\Visagesoft\eXPert PDF\vspdfprsrv.exe --background
O4 - HKLM\..\Run: [itype] "I:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "I:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "I:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [ISTray] "I:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "I:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [WOOKIT] I:\PROGRA~1\Wanadoo\GestMaj.exe GestionnaireInternet.exe
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [StartCCC] I:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [msnmsgr] "I:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Gadwin PrintScreen] I:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe /nosplash
O4 - HKCU\..\Run: [RoboForm] "I:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [Lexmark x1150] I:\Program Files\Lexmark X1100 Series\lxbkaiox.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] I:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] I:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE RÉSEAU')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] I:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] I:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &eBay Search - res://I:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &Windows Live Search - res://I:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Barre RoboForm - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Enregistrer le formulaire - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Personnaliser le menu - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Remplir le formulaire - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Ajout Direct - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - I:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Ajout Direct dans Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - I:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - I:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Remplir - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

voici la deuxième partie du scan:
O9 - Extra 'Tools' menuitem: Remplir le formulaire - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Enregistrer - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Enregistrer le formulaire - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Barre RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: Barre RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://I:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Ghost Navigator - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - I:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Ghost Navigator - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - I:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Orange - {1462651F-F4BA-4C76-A001-C4284D0FE16E} - http://www.orange.fr (file missing) (HKCU)
O16 - DPF: CabBuilder - http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
O16 - DPF: {09F1ADAC-76D8-4D0F-99A5-5C907DADB988} - http://cdn.downloadcontrol.com/files/installers/cab/SystemDoctor2006FreeInstall_fr.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - I:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {3E82BB3F-ABE4-458D-9281-0187286A4E51} (VoxsyncCtrl Class) - http://contacts.orange.fr/wfr_webab/VoxsyncX.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1171207994140
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1171207978125
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://derollot.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {B79A53C0-1DAC-4636-BACE-FD086A7A79BF} (AdSignerLCContrl Class) - https://static.impots.gouv.fr/tdir/static/adpform/AdSignerADP-1.1.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540001} - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540002} - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{110105E6-9D0C-4F05-94BB-CE28DEE1CD65}: NameServer = 80.10.246.2,80.10.246.129
O17 - HKLM\System\CS1\Services\Tcpip\..\{110105E6-9D0C-4F05-94BB-CE28DEE1CD65}: NameServer = 80.10.246.2,80.10.246.129
O17 - HKLM\System\CS2\Services\Tcpip\..\{110105E6-9D0C-4F05-94BB-CE28DEE1CD65}: NameServer = 80.10.246.2,80.10.246.129
O17 - HKLM\System\CS3\Services\Tcpip\..\{110105E6-9D0C-4F05-94BB-CE28DEE1CD65}: NameServer = 80.10.246.2,80.10.246.129
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - I:\PROGRA~1\FICHIE~1\Skype\SKYPE4~1.DLL
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - I:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - I:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - I:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - I:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - I:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - I:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: France Telecom Routing Table Service (FTRTSVC) - France Telecom - I:\WINDOWS\System32\FTRTSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - I:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - I:\Program Files\Fichiers communs\LightScribe\LSSrvc.exe
O23 - Service: NMSAccessU - Unknown owner - I:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - I:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - I:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - I:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 15462 bytes

re
as tu tenté de déinstaller ton ancienne version de zone alarm puis d'installer la nouvelle version ?

regarde ce tutoriel pour désinstaller proprement zone alarm
http://www.bibou0007.com/parefeu-f99/pare-feu-zone-alarm-t1304.htm

Pour la réinstallation désactive temporairement spyware doctor et peut etre l'antivirus pour que tout ce passe bien

Merci à Laddy pour ses conseils, problème résolu en téléchargeant la mise à jour zlsSetup_70_462_000_fr et non celle proposé par le site ZA .
JEAN LUC

mets résolu devant ton sujet

_________________

surveillant du forum de nuit